How/when can I purchase your work?

Currently I am catching up with a backlog of custom orders. Once those are finished I will go back to having a few sales a year. Right now I have no estimated timeframe for when sales will return to normal.

I announce sale dates at least 2 weeks in advance. The best way to guarantee that you never miss an announcement is to subscribe to my mailing list (located at the bottom of this page) but I post the information on my social media pages as well. 

I pick an exact date & time for each sale which is when the shop will go live. At that point the stock is first come, first serve until everything is sold out.

Why is your shop empty? 

My shop almost always stays empty between sales. My work takes a very long time to create so my batch sizes are small. Whenever I have a shop update I only list 10-20 items. Those items typically sell out quickly, and then the shop will sit empty until the next sale. 

What are your prices?

I meticulously track the time I spend painting every individual piece and most of the cost is based directly on that. Some designs take me 10 hours to paint while some take me upwards of 60 hours. This inherently creates a huge range. 

General range is $200-$1000+ 

All dependent on what the form is, level of detail, number of characters or design elements included, color vs black & white, full color vs accent colors, etc.

If you have a specific idea and would like an estimate, feel free to submit a contact form on here or send me a DM on Instagram.

I want X/Y/Z piece but its sold out, will you make another one? 

I have a handful of designs that I have done preorders for in the past and will likely do again, but outside of those I do not repeat designs. Sometimes I am willing to compromise with you and create something that feels similar but it will still be a new design and for the most part I prioritize fresh ideas. 

Do you accept custom orders/commissions?

Yes, sometimes! I try to open 10-15 customs to the public at least once a year. I announce a date & time at least two weeks in advance and when that time comes I share a link on Instagram and in my newsletter (subscribe at the bottom of this page). That link will prompt you to fill out a form with your ideas. I usually leave the form up for 24-48 hours during which you can submit a maximum of 3 ideas per person. At the end of the timeframe I will close the form and review all of the submissions. At that point I will read through the forms and hand pick which designs I'm most interested in working on.

I also offer premium custom spots through Patreon which allow you to bypass the selection process of public customs, but there are a small limited number of spots available. They consistently stay full but 2-3 spots usually open approximately every 6 months. If you would like more information about the custom tiers I recommend reading it directly on Patreon (here) and if you are curious about openings, submit a contact form on here or send me a DM on Instagram.

Do you ship international?

Yes, but there are exceptions. This is the current list of everywhere that I offer shipping: USA, United Arab Emirates, Australia, Canada, Hong Kong SAR, Japan, South Korea, Malaysia, New Zealand and Singapore.

If your country is not included in that list then I cannot currently ship anything to you. Hopefully I can offer shipping to Europe again soon if they change some policies. I am watching the situation closely!

Regardless of the location, any duties, taxes, fees, etc. are the responsibility of the customer!

How much does shipping cost? What if something breaks?

My shipping prices are a little higher than average, because I pay extra to insure the full value of every item before it leaves my hands. Shipping within the USA is usually in the range of $20-$30. International shipping is anywhere from $50-$80. I never want to take risks with the postal service or porch pirates. The extra cost of insurance protects both of us. In the case of breakage or a lost package, I will get reimbursed by insurance and then I can remake your item.

I've been selling exclusively online since I started this business so I'm confident in my packaging abilities. Trust that your order will be wrapped up with the highest level of attention and care!

How do you do X/Y/Z technique? What products do you use?

I have story highlights on Instagram titled "Process parts 1-3" which include large portions of my techniques. They are incomplete; I still need to finish the last two segments (painting and glazing). I am unsure when I'll find the time to do that but it will happen eventually! In the meantime, if you can't find the answer to your question, always feel free to contact me! Instagram DMs are the fastest way to get a response but you can also email me or fill out a contact form on here. 

I am always happy to chat about my process and answer questions! When in doubt, just ask me. 

My full products list is long but the most commonly asked questions are about my paintbrushes and underglaze. I exclusively use Amaco Velvet Underglazes and my favorite brushes are Nicpro Round, sizes 1, 0, and 00. 

If you are still curious about my techniques, consider checking out my $5 tier on Patreon (here). It includes tutorials, long-form process videos, access to a private discord server and more! 

Is your work food/dishwasher/microwave safe?

Yes, all of the above!

(The only exception would be if you purchased a "second" from me that had some sort of physical issue. In which case, any safety precautions would have been listed in the description.)

Average day to day use is 100% safe for all of my work. I have pieces I made a few years ago that have held up fine with daily use and frequent cycles in the dishwasher. 

All of my glazes are commercial which means they have undergone rigorous food safety testing and passed!

Everything sells out too fast, how can I buy something?

I realize it can be frustrating & stressful when the sales are so frantic. Here are a few tips to ensure that you never miss a sale and your checkout is fast and seamless!

Subscribe to my email list! (Sign up at the bottom of this page) I send out an announcement email at least 2 weeks before a sale and again 24-48 hours before the sale goes live. This email will include the specific date & time of the sale as well as product previews with pricing. Subscribing to these emails gives you time to casually browse the products before the sale is live.

Set an alarm! Seconds matter when it comes to these sales, so set an alarm 5 minutes before the official start time! I recommend going to the site 2-3 minutes in advance and start refreshing as soon as you are within a 60 second window of the advertised time! Be aware of the time zone! It will always be Eastern Standard Time (EST).

Sign up for an account here on my site! (Click the person icon next to the shopping bag in the top right hand corner of this webpage) You don't technically have to have an account in order to purchase something from me. Purchasing as a guest is an option, but being signed into your account before a sale will make the checkout process faster & more streamlined. 

^Directly related to the tip above, make sure your shipping address is saved and up-to-date! This will help facilitate a faster checkout. 

The ultimate trick is having an express payment method set up! This includes Shop Pay, Google Pay and PayPal. These methods have all of your info saved in advance so the entire checkout process is cut down to a few clicks!

Still have a question?

If you haven't been able to find the answer you are looking for, feel free to submit a contact form on my website or send me a DM on Instagram!